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Engineering & legal

Customer data deletion request

How one team described it:
“When a customer asks us to delete their data, support verifies who they are, a developer deletes it from our Postgres database, we remove them from HubSpot, Intercom and Stripe, and confirm within 30 days as GDPR requires.”
  • Intercom
  • Postgres
  • HubSpot
  • Stripe
  • Gmail
  • Okta
7 run on their own1 stay with people

Typically saves 2–3 h per request

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Engineering & legalCustomer data deletion request
Process description
Trigger
A customer requests data deletion in Intercom
Outcome
The data is gone everywhere, within the legal deadline, with proof.
Tools
IntercomPostgresHubSpotStripeGmailOkta
Steps
  1. 1
    Log the request and the deadlineSupport, tool Intercom
    Can be automated
  2. 2
    Verify the requester’s identitySupport, tool Intercom
    Stays with a person
  3. 3
    Delete from the product databaseDeveloper, tool Postgres
    Can be automated
  4. 4
    Remove from the CRMSupport, tool HubSpot
    Can be automated
  5. 5
    Remove from support historySupport, tool Intercom
    Can be automated
  6. 6
    Anonymise billing recordsBilling, tool Stripe
    Can be automated
  7. 7
    Confirm deletion to the customerSupport, tool Gmail
    Can be automated
  8. 8
    Store the audit recordLegal, tool Okta
    Can be automated

Want this process in your company?

Make this process yours

Orbox starts from this example and asks how your team does it.

No developer? Work with an Orbox Partner

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